Error when try to login

#1

I have a weird problem: RENKU always show me the error (422) when I try to login or change my passwd. Seems a bug of the website?

1 Like
#2

Hi @cycy1320 - sorry you’re having trouble! Could you give us some more details please so we can sort this out - are you on renkulab.io? And can you provide a screenshot of the page with the 422 error?

#3

Thanks! Here is a screenshot.

image001.png905×633 20.7 KB

#4

ok it should be fixed, can you please try again?

#5

Thx, I can login now.

1 Like
#6

great, glad it worked!

#7

Hello,

I have exactly the same error message 422 when I try to log in or change my password. Do you know what can I try to resolve this issue ?

Thx in advance,

#8

@julesgd can you try to log in from an incognito window in Chrome or a private browsing window in Firefox. Safari has something equivalent too. Does the problem persist then?

#9

Hi @tolevski, txh for your reply. I tried to login with private window and the problem persist with the same error page :

issue_renku
issue_renku828×807 32.2 KB

#10

Hi @julesgd - the issue should be fixed, can you try again please?

1 Like
#11

Great it is working now. Thanks for the quick resolution :slight_smile:

#12

no worries, glad it’s working!