# Stuck on "Checking session status..." when clicking on "New session"

**URL:** <https://renku.discourse.group/t/stuck-on-checking-session-status-when-clicking-on-new-session/667>\
**Category:** RenkuLab\
**Created:** [17 July 2022 06:24 UTC](https://renku.discourse.group/t/stuck-on-checking-session-status-when-clicking-on-new-session/667 "2022-07-17T06:24:46Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![vjung99](https://yyz2.discourse-cdn.com/free1/user_avatar/renku.discourse.group/vjung99/32/453_2.png) [@vjung99](https://renku.discourse.group/u/vjung99)\
**Post date:** [17 July 2022 06:24 UTC](https://renku.discourse.group/t/stuck-on-checking-session-status-when-clicking-on-new-session/667/1 "2022-07-17T06:24:46Z")

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I’ve been unable to start a new session, everytime I click on “New session”, the page just gets stuck on “Checking sessions status…”. I’ve tried logging out and back in, using 3 different browsers and incognito mode, nothing worked. What could be the problem here ?

 ![image](https://global.discourse-cdn.com/free1/uploads/renku/original/1X/a03ff32862d0dac4aeab3760eaf40cf271fa1c47.png)

Best,  
Vincent

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**Author:** ![tolevski](https://yyz2.discourse-cdn.com/free1/user_avatar/renku.discourse.group/tolevski/32/137_2.png) [@tolevski](https://renku.discourse.group/u/tolevski)\
**Post date:** [17 July 2022 18:54 UTC](https://renku.discourse.group/t/stuck-on-checking-session-status-when-clicking-on-new-session/667/2 "2022-07-17T18:54:44Z")

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@vjung99 can you tell me which Renku deployment are you working on? Is it [https://renkulab.io](https://renkulab.io)?

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**Author:** ![vjung99](https://yyz2.discourse-cdn.com/free1/user_avatar/renku.discourse.group/vjung99/32/453_2.png) [@vjung99](https://renku.discourse.group/u/vjung99)\
**Post date:** [18 July 2022 08:51 UTC](https://renku.discourse.group/t/stuck-on-checking-session-status-when-clicking-on-new-session/667/3 "2022-07-18T08:51:05Z")

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Hi,  
It’s limited.renku.ch on the eth network

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**Author:** ![tolevski](https://yyz2.discourse-cdn.com/free1/user_avatar/renku.discourse.group/tolevski/32/137_2.png) [@tolevski](https://renku.discourse.group/u/tolevski)\
**Post date:** [18 July 2022 09:30 UTC](https://renku.discourse.group/t/stuck-on-checking-session-status-when-clicking-on-new-session/667/4 "2022-07-18T09:30:11Z")

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@vjung99 a few things:

- can I ask you to try one more time to start a session?
- if the problem persists then I think the issue is related to this autosave branch you have in your project: `renku/autosave/vijung/main/a445b78/c611f9c`. If you know that you do not need this then delete the branch and try again. If you do need the branch the easiest thing is to create a new branch from this `autosave` branch but name it something else without any slashes in the name. Then you should be able to launch a session and merge this branch wherever you want to recover your work.

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**Author:** ![vjung99](https://yyz2.discourse-cdn.com/free1/user_avatar/renku.discourse.group/vjung99/32/453_2.png) [@vjung99](https://renku.discourse.group/u/vjung99)\
**Post date:** [18 July 2022 12:27 UTC](https://renku.discourse.group/t/stuck-on-checking-session-status-when-clicking-on-new-session/667/5 "2022-07-18T12:27:12Z")

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Creating a new branch and deleting the one with the slashes in the name fixed it. I’m very happy that there is an autosave feature when a session expires, but it would be nice to get a notification in some way, because I didn’t realise that this branch had been created.

Many thanks